Customer Service Apprenticeship

The Customer Service apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.  

Good customer service is key to the success of any business or organisation. It is one of those useful skills that is found all over the place and covers all the extras that make a customer’s experience better.

As a customer service apprentice, you will probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you will make sure that customers are dealt with in a positive, reliable and pleasant way – whether that is by offering advice, answering questions or handling complaints.

To properly assist customers, you will need clear and up-to-date knowledge of your organisations products and services. You will also need to be able to communicate with all sorts of people.

Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so this is a very good way to move forward, even if you are still undecided about your future career.    

For more information contact us on 01706 631417

Click HERE to fill out an Application form

Click HERE to watch the Business Apprenticeship Video

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