Ref 7655
Rochdale
£9000.00 per annum
37 hours per week


Based within Children's Services at Rochdale Borough Council. 

Principal tasks to be undertaken:

  • To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs
  • Postal duties
  • Photocopying and collating documents
  • Taking telephone messages Inputting data onto computer systems
  • Using IT packages for word processing, spreadsheet and database applications
  • Dealing with customer requirements in a courteous and professional manner, taking advice from the Admin Manager when appropriate
  • To be familiar with a range of IT systems
  • To ensure effective use of office equipment and machinery and to make use of such facilities
  • To undertake word processing and other administrative/customer service work as required
  • To undertake research and collate information as directed by Business Support Management
  • To train with and shadow Business Support Team to obtain experience of the various Administrative functions within Children’s Services scope of work
  • To provide assistance to colleagues in allocated areas as and when appropriate
  • To keep up with Apprenticeship requirements assigned by training provider including meetings with the provider

Desired skills

  • Ability to communicate clearly, courteously, both verbally and in writing
  • Must be numerate and literate
  • Knowledge of Windows-based PC applications
  • Ability to work as part of a team
  • Adaptable and flexible in approach
  • Committed to acquiring new skills relevant to the post and attendance on relevant training courses
  • Ability to work in a busy, varied and pressurised environment
  • Experience of using computers either at home, work, college or school to be able to produce letters and other documents and carry out basic operations using e-mail, spreadsheets and databases
  • Ability to work on own initiative
  • Knowledge of the importance of keeping data confidential and up to date


Personal qualities

  • Well presented, clean and tidy appearance
  • Ability to observe confidentiality/data protections at all times


Desired qualifications

  • Minimum 5 GCSE’s at Grade C/4 or (equivalent) or above, including English and Maths.

Things to consider
 
This is an 18 month Apprenticeship. £9000.00 per annum training allowance for the first 12 months and then national minimum wage for the remaining 6 months. The current National Minimum Wage for an apprentice is £3.70 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.90 an hour for 18-20 year olds, £7.38 for anyone aged 21 to 24 and £7.83 for those over 25. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week). For more information visit: www.gov.uk/national-minimum-wage-rates