Ref 7561
£9000.00 per annum
37 hours per week

Vacancy description
To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including: -

Postal duties Photocopying and collating documents
Taking telephone messages Inputting data onto computer systems
Using IT packages for word processing, spreadsheet and database applications
Dealing with customer requirements in a courteous and professional manner, taking advice from the Admin Manager when appropriate
To be familiar with a range of IT systems.  
To ensure effective use of office equipment and machinery and to make use of such facilities  
To undertake word processing and other administrative/customer service work as required.  
To meet with assessor/tutor on a regular basis and keep up with the work assigned.   
To undertake research and collate information as directed by Business Support Management   
To train with and shadow Business Support Team to obtain experience of the various Administrative functions within Children’s Services scope of work.   
To provide assistance to colleagues in allocated areas as and when appropriate.  

Secondary Tasks  
To participate in relevant in-service training courses.  
To undertake such other duties and responsibilities as determined by Business Support Management, or Training Programme Co-ordinator  
To assist when required in activities to promote and publicise apprenticeships within the council.  
Maintain a daily record of tasks performed in the form of a diary to show personal progress  
To undertake such other duties and responsibilities of an equivalent nature as may be determined by the Principal Manager (or nominated representative) in consultation with the apprentice and if she/he wishes with his/her trade union representative 

Desired skills
Must be numerate and literate
Ability to work under pressure and achieve deadlines.
Knowledge of Windows-based PC applications.
Ability to communicate courteously and effectively with a range of people.
Ability to work on own initiative

Personal qualities
Self motivated
Able to manage own workload and training responsibilities
Excellent time keeping
Ability to communicate at all levels

Qualifications required
Have a minimum of 4 GCSEs at Grade C or above (including Math and English), or equivalent
Evidence of a good standard of literacy and numeracy

Applicants must live within the boundaries of Rochdale Borough

Experience of using computers either at home, work or school to be able to produce letters and other documents and carry out basic operations using e-mail, spreadsheets and databases