Customer Service Apprentice - LANGUAGE EMPIRE LIMITED

Short Vacancy Description:

As a Customer Service Apprentice at Language Empire, you will be responsible for helping our clients have seamless access to our services. You will be working alongside a friendly and diverse team of professionals, and have the opportunity to work on a variety of tasks.

Full Vacancy Description:

• Handling customer enquiries and providing advice and guidance on the types of interpreting services we offer
• Building strong and lasting relationships with our clients by providing excellent customer service through phone, email, and online platforms
• Managing the booking process of our interpreting services and ensuring that all details are accurate and up to date
• Communicating effectively with all key stakeholders both internally and externally
• Keeping the database and customer records updated, maintaining accurate and up-to-date information on all clients and bookings
• Liaising with interpreters, clients, and internal teams to resolve issues or queries that arise during the booking process
• Providing support to other teams as and when required to ensure that we deliver an outstanding service to our clients
• Working with potential new clients to deliver high quality service and retain them for their future needs
• Connecting calls between interpreters and customers providing an effective and efficient service
• Willingness to provide cover for other departments when required

Qualifications:

• GCSE Maths & English (Grade 4) essential

Hours:

35 Hours between 8.00am - 6.00pm Monday - Friday.

Total hours per week: 35 hours a week

Salary:

£11,648 a year

Training:

• Customer Service Apprenticeship Level 2
• Training to take place on-site at Language Empire

Progression:

Progression offered to the correct candidate. 

Important Questions to Consider:

Why are you interested in this position?

Have you checked the distance between this work place and your home? How will you get there?