Apprentice Accounts Administrator

Summary

A&F Sprinklers Ltd is seeking an organised and enthusiastic Apprentice Accounts Administrator to support account coordination, customer communication, service administration and invoicing processes. You will complete a Level 3 Business Administrator Apprenticeship while gaining valuable experience within a professional fire protection business.

Annual wage

£16,000.00 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Business Administrator – Level 3

Hours

Full-time position with flexible working hours through the company flexitime arrangement.

Exact working hours to be confirmed at interview.

Duration

18–24 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is an exciting opportunity to join A&F Sprinklers Ltd as an Apprentice Accounts Administrator.

You will support the Service Department with the administration of key customer accounts, ensuring information is accurate, customer requirements are understood and service-related activity is processed efficiently. You will work closely with internal departments, engineers, customers and suppliers to help maintain excellent service standards.

The role will provide exposure to customer account coordination, service scheduling, job administration, purchase orders, invoicing support, reporting and compliance documentation.

Key Responsibilities

• Supporting the administration of designated customer accounts
• Assisting with the coordination of planned preventative maintenance, repairs and callouts
• Monitoring key account inboxes and responding to routine enquiries professionally
• Building positive working relationships with customers, engineers and internal departments
• Supporting job creation, scheduling and service administration processes
• Assisting with the preparation of information for invoicing and ensuring records are accurate
• Monitoring outstanding jobs, purchase orders and service activity
• Updating customer portals, company systems and account records accurately
• Producing reports, service updates and account information for customers and managers
• Assisting with the management of customer requirements, service expectations and agreed KPIs
• Supporting communication between customers, engineers and internal teams to resolve issues efficiently
• Escalating service issues, risks, complaints or urgent requirements to the appropriate manager
• Supporting the wider Service Department with administrative tasks as required
• Maintaining electronic filing systems, service records and supporting documentation
• Identifying opportunities to improve processes, communication and customer service
• Following company procedures, confidentiality requirements and health and safety policies at all times

As your skills and confidence develop, you will take on increasing responsibility for account administration, service coordination and invoicing support.

Where you’ll work

A&F Sprinklers Ltd
Rochdale
Greater Manchester

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Business Administrator – Level 3

Your training plan

You will complete the Level 3 Business Administrator Apprenticeship.

Training will include:

• Business administration processes, procedures and continuous improvement
• Professional customer service and stakeholder communication
• Managing emails, documents and electronic filing systems
• Data entry, record keeping and quality checking
• Using Microsoft Office applications, including Word, Excel and Outlook
• Customer account administration and service coordination
• Supporting job scheduling, purchase orders and invoicing processes
• Producing reports and maintaining accurate business information
• Time management, organisation and prioritisation
• Teamwork, problem-solving and professional workplace behaviours
• Supporting projects and improving administrative processes
• Functional Skills in Maths and English, if required
• End Point Assessment

You will receive regular support from your apprenticeship training provider and experienced members of the A&F Sprinklers team.

Requirements

Essential qualifications

• GCSEs, or equivalent, in Maths and English are essential
• Comfortable using computers and Microsoft Office applications
• Good numeracy skills and confidence working with figures and data
• Previous office, customer service, administration or accounts experience is desirable but not essential
• A genuine interest in business administration, accounts support or service coordination

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Clear and confident written and verbal communication skills
• Basic IT skills, including Microsoft Word, Excel and Outlook
• Strong organisational skills and ability to prioritise workload
• Attention to detail and accurate data-entry skills
• Ability to manage deadlines and follow procedures
• Confidence communicating by telephone and email
• Ability to work independently and collaboratively
• Problem-solving skills and a proactive approach
• Interest in accounts administration, customer service, coordination or business operations
• Ability to handle confidential customer and business information appropriately

Other requirements

• Positive and enthusiastic attitude
• Reliable and punctual
• Professional, polite and customer-focused
• Proactive approach to learning
• Strong work ethic
• Self-motivated and organised
• Flexible and adaptable
• Willingness to support colleagues and other departments
• Committed to continuous improvement and personal development
• Honest, trustworthy and respectful

About this company

A&F Sprinklers Ltd is an established fire protection business with more than 30 years of experience delivering specialist sprinkler and fire safety solutions. The company supports clients through the design, installation, servicing, repair and maintenance of fire protection systems.

As an Apprentice Accounts Administrator, you will join a professional and supportive team, gaining practical experience in administration, account coordination, customer communication, invoicing support and financial record keeping. You will develop the skills needed to build a long-term career in business administration, accounts support or service coordination.

A&F Sprinklers invests in its people through structured training, mentoring, progression opportunities and a supportive employee-owned culture.

After this apprenticeship

• Permanent Accounts Administrator or Key Account Coordinator role on successful completion
• Progression into service coordination, accounts support, finance administration or compliance administration
• Opportunities to develop within operations, customer service or wider business support functions
• Further professional development and higher-level apprenticeship opportunities
• Long-term career progression within A&F Sprinklers Ltd

Full-time employment?
Yes – subject to successful completion of the apprenticeship and business requirements.

Progression Opportunities Identified?
Yes – Apprentice Accounts Administrator → Accounts Administrator / Key Account Coordinator → Senior Coordinator, Finance Support, Compliance or Operations Support roles.

Ask a question

The contact for this apprenticeship is:

Rochdale Training

Jacob Evans

jevans@rochdaletraining.co.uk

01706 631 417