Business Administration Apprentice

Summary

An exciting opportunity to join Yorkshire Street Surgery as a Business Administration Apprentice, supporting reception and office operations while completing a Level 3 Business Administration Apprenticeship.

£14,500.00 a year - Apprenticeship National Minimum Wage (to be confirmed).

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Business Administrator – Level 3

Hours

Monday – Friday
Working hours to be confirmed with the employer.

Duration

18 Months

Positions available

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working within the administration and reception team, you will support the smooth running of the GP surgery and help provide an efficient service to patients and healthcare professionals.

Key Responsibilities

Greeting patients and visitors professionally at reception
Answering incoming telephone calls and directing enquiries appropriately
Booking and managing patient appointments
Maintaining accurate patient records and confidential information
Supporting administrative processes across the surgery
Scanning, filing and organising documents
Processing emails and responding to basic enquiries
Supporting clinicians and practice staff with administration tasks
Using IT systems and healthcare databases
Maintaining professionalism and confidentiality at all times

This role requires excellent communication skills, strong attention to detail and the ability to work calmly within a busy healthcare setting.

Where you’ll work

Yorkshire Street Surgery
1 Yorkshire Street
Rochdale
OL16 1XU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Business Administrator – Level 3

Your training plan

You will complete the Business Administration Level 3 Apprenticeship.

Training will include:

Structured off-the-job training with Rochdale Training
Business administration and customer service skills
Communication within a professional healthcare environment
Data protection and confidentiality awareness
IT and office administration systems
Functional Skills in Maths and English (if required)
End Point Assessment

Requirements

Essential qualifications

GCSE Grade 4/C or above in Maths (Essential)
GCSE Grade 4/C or above in English (Essential)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Good communication and customer service skills
Basic IT and computer skills
Attention to detail
Organisational skills
Ability to work professionally with confidential information
Ability to work as part of a team

Other requirements

Friendly and approachable
Professional and reliable
Calm under pressure
Positive attitude and willingness to learn
Caring and respectful towards patients and colleagues

About this company

Yorkshire Street Surgery is a well-established GP practice based in Rochdale, providing high-quality healthcare services to the local community. The practice supports patients with a wide range of medical needs and is committed to delivering professional, compassionate and patient-focused care.

This apprenticeship provides an excellent opportunity to gain valuable administration experience within a professional healthcare environment. You will work alongside experienced staff, supporting the day-to-day running of the surgery while developing essential business administration and customer service skills.

The role is ideal for someone interested in administration, healthcare support and working within a busy office environment where attention to detail and professionalism are essential.

After this apprenticeship