Business Administration Apprentice - Prestige Building Supplies Ltd

Summary

An exciting opportunity for a motivated individual to join Prestige Building Supplies as a Business Administration Apprentice. You will support day-to-day operations, handle customer enquiries, process orders and payments, and maintain key business systems including the website, Sage, and CRM.

Annual wage

£13,741 a year

Minimum wage rates (opens in new tab)

£7.55 Per Hour

Training course: Business administrator

Hours: Monday to Thursday – 9 to 5 Friday – 9 to 4.30 1 Hour Lunch.
35 hours a week

Start date: Sunday 16 November 2025

Duration: 18 Months

Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Business Administration Apprentice at Prestige Building Supplies, you’ll work within the busy office team to provide professional administrative and customer support. Your duties will include:

Calling customers and managing enquiries over the phone and by email
Dealing with customer service issues promptly and professionally
Processing and updating website orders
Inputting and maintaining records in Sage
Handling and responding to website enquiries
Allocating and processing customer payments
Setting up new customer accounts and managing credit limits
Updating prices and product information on the CRM and website
Supporting general office administration — filing, data entry, and documentation
Working closely with colleagues across sales and accounts departments

This is an excellent opportunity to develop practical office experience in a growing and supportive business environment.

Where you’ll work

UNITS 3-4, ENSOR MILL, QUEENSWAY, ROCHDALE, OL11 2NU

Check your travel to work

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Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Business administrator

Equal to Level 3 (A level)

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard Training delivered in partnership with Rochdale Training through a combination of workplace learning and training.

Requirements

Essential qualifications

GCSE Maths and English (Grade Grade 4/C or above) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working

Other requirements

· This role involves working in a busy office environment where attention to detail is key. · You’ll need to be confident speaking with customers on the phone. · Working with business systems such as Sage and CRM will be part of daily routines. This is the first stage of your application process. Candidates who are successful at this stage will be invited in for a screening interview at Rochdale Training. You will be sent a link to book onto one of our screening sessions. If you have not heard from Rochdale Training within 3 working days of submitting your application, please reach out to the named contact on this vacancy.

About this company

Prestige Building Supplies is a leading independent supplier of building materials based in Rochdale. The company prides itself on delivering exceptional service and reliable products to both trade and retail customers. Working in a friendly and fast-paced office, you’ll gain hands-on business administration experience in customer service, sales support, and office systems — all while working towards a nationally recognised qualification.

After this apprenticeship

Upon successful completion of the apprenticeship, there may be opportunities to progress into a full-time Business Administrator, Sales Support, or Accounts Assistant role within Prestige Building Supplies, with ongoing career development opportunities.