Business Administration Apprentice – Service Desk & Operations

Summary

An exciting opportunity to join McKenna Brothers as a Business Administration Apprentice, supporting service desk operations, engineers and customer communications while completing your Level 3 Business Administration qualification.

Annual wage

£15,600.00 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Business Administrator – Level 3

Hours

30 hours per week

Monday – Thursday
9:00am – 4:30pm

Duration

18 Months

Positions available

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Vacancy Full Description

Working alongside the Customer Support Manager, you will support the day-to-day running of the service desk and administrative functions across the business. This is a varied role offering exposure to customer support, technical documentation and operational processes.

Service Desk Responsibilities

Monitor multiple service desks including TfGM, Rotala, MCV, Mellor and Yutong
Provide updates to customers on job progress and status
Escalate urgent issues to the Installation Manager
Close service tickets once work has been completed

Installation Administration

Prepare job sheets for engineers
Send completed installation documentation to customers
Log completed installations on internal systems
Maintain accurate records of installation activity

Engineer Support

Maintain engineer documentation folders
Prepare installation packs for upcoming jobs

Technical & Documentation

Maintain vehicle installation records
Organise and manage database versions
Record parts used during installations
Track stock used by engineers
Log faulty equipment returns (RMA process)

General Administration

Monitor shared email inboxes (support@ / installations@)
Respond to basic customer enquiries professionally
Organise shared folders and internal documents

This role will provide hands-on experience across multiple departments, giving a broad understanding of business operations within a technical environment.

Where you’ll work

McKenna Brothers
Middleton
Greater Manchester

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Business Administrator – Level 3

Your training plan

You will complete the Business Administration Level 3 Apprenticeship.

Training will include:

Structured off-the-job training with Rochdale Training
Service desk and operations management
Customer service and communication skills
Business systems and administration processes
Technical documentation and record keeping
Functional Skills in Maths and English (if required)

End Point Assessment

Requirements

Essential qualifications

GCSE Grade 4/C or above in Maths (essential)
GCSE Grade 4/C or above in English (essential)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Good organisational skills
Strong attention to detail
Confident using computers and Microsoft Office
Ability to manage multiple tasks
Clear communication skills (written and verbal)
Ability to follow processes and systems accurately

Other requirements

Reliable and punctual
Professional and confident
Willing to learn and take initiative
Able to work both independently and as part of a team
Positive attitude in a fast-paced environment

About this company

McKenna Brothers is a specialist provider of vehicle technology and installation services, working with major transport operators and manufacturers across the UK. The business supports fleets with advanced systems, installations and ongoing service support.

This is an exciting opportunity to join a growing company in a newly created role, working closely with the Customer Support Manager and gaining exposure across service desk operations, installations and technical administration.

The role offers a strong foundation in business administration, customer service and technical operations, with real responsibility from the outset and the opportunity to develop valuable industry knowledge.

After this apprenticeship