Export operations apprentice

Summary

To provide export services to ALL Customers, ensuring that high levels of customer service and company values are always maintained as per the job role responsibilities. To receive and process customer bookings in a timely fashion, building relationships with customer and overseas partners, to gain trust and become customer preferred supplier.

Annual wage

£12,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course: Business administrator

Hours: Monday - Friday, 9.00am - 5.00pm 1 hours lunch (unpaid)
35 hours a week hours a week

Possible start date: 02 Nov 2024

Duration: 18 Months

Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Handling European groupage services and full loads from start to finish
Arranging movement of freight from origin to destination, both national and international
Liaising with customers, suppliers, and overseas partners
Working within a small export team of 2 staff – within the larger office
Responding to emails
Dealing with customs export and import paperwork
Inputting data onto inhouse freight systems
Obtain and communicate, internally and externally, all necessary information to ensure correct measures are in place and customer needs are met
Liaise between suppliers, overseas offices, and agents to obtain up to date shipment information
Being proactive by ensuring customers are fully informed of the progress of their shipments
Provide transport companies with the relevant information to ensure customer delivery requirements are met
Ensure correct documentation is on file and act accordingly as set out in the instructions
Maintain all files ensuring they are costed and billed correctly in accordance with procedures provided by management
Maximise profits for the department by obtaining optimal buying rates and keeping operational errors to a minimum
Monitoring carrier performance to ensure all shipments move as agreed to the customer requirement.
To understand and use the current carrier rates to ensure achieve a positive margin
To ensure all invoices raised include all costs incurred and are charged as per the agreed rates

Where you’ll work

Revilo House

Bridgefold Road

Rochdale

OL11 5BX

Check your travel to work

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Business administrator

Equal to Level 3 (A level)

Your training plan

Business Administrator Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE Maths (Grade 4 or above) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Number skills
Team working
Punctual

Other requirements

Although not complex, maths is used frequently in the role, so the candidate would need to be confident with basic maths skills. Percentages, decimals, conversion etc.

About this company

Transglobal Freight Management are one of the UK’s leading independent freight forwarding companies. With Global state-of-the-art facilities Transglobal offer bespoke freight solutions, by land, sea and air. Vessel and aircraft chartering, customs documentation, pick and pack operations, warehouse operations and DGSA services. We have a network of branches throughout the UK and are able to offer progression and future opportunities to the right candidate.