Customer service apprentice - ADD

Company Overview:

A.D.D Express Ltd | Dependable | Chichester Street, Rochdale, UK (addexpress.co.uk) A.D.D. Express Ltd are proud of our people –they’re the heart of our business and our success. We are committed to working in partnership with our customers, becoming an integral part of their operations, understanding and analysing their problems so we can provide customised, flexible and future-proof solutions to support their growth. This is an excellent opportunity to join a shareholder member of the UK’s largest pallet network, Pall-Ex. As winner of 'Regional Depot of the Year Northern & Scotland 2021', we are constantly striving to ensure we remain the best distribution partner, by ‘working together’ and ‘winning together’; we are #TeamADD.

Vacancy Full Description:

You will be responsible for providing a comprehensive support to our customers over the phone and by email, ensuring attention to detail and pro-actively working with colleagues both internal and external to achieve full customer satisfaction. You will have a key role in promoting excellent customer service as well as maintaining existing business relations and developing new business opportunities. · Provide help and advice to all customers as and when required and to have a positive ‘can do’ attitude, at all times. · Communicate in a professional manner with all customers by telephone, email and letter. · Proactive key account customer contact to ensure highest quality service levels maintained and service KPI targets achieved. · Liaising with Network Hub and other Network Members to facilitate timely deliveries, investigate and resolve any customer queries, problems or complaints. · Scanning of PODs and other paperwork within strict deadlines. · Maintain up to date and accurate records of customer discussions and all correspondence. · Produce information for customers utilising our computer software packages & systems. · To demonstrate the facilities of the online system to all new potential customers when required. · Provide training and support to customers on the online system. · Ensure that all relevant standards are maintained within the department. · Undertake other general administration duties.

· Attend weekly 1-2-1’s with Assistant Customer Service Manager to assess strengths and development areas and agree support/training required. · Assist other colleagues within the wider team as and when required. · Maintain a tidy and safe working environment. · Ensure you maintain a high level of health & safety standards and follow all company procedures in relation to health & safety.

Weekly Wage £:

£6.30 per hour this will be reviewed after 3 months

Working Week:

Monday – Friday 9am-5pm with 30 minutes unpaid lunch As well as two 15 minutes break paid

Future Prospects:

This position could lead to a full-time role at the end of the apprenticeship

Number of Vacancies: 1

Standard Title: Customer service level 2

Training to be Provided: The training will be provided by Rochdale training and the course will be delivered on site

Skills Required: Excellent communication skills and telephone manner are required.

Qualifications: Maths and English grade C/4 or above

Employer Address: Unit 8 Chichester Street Rochdale Ol16 2AU