Are you looking to increase your Customer Service knowledge? This course will give you the knowledge and understanding of key principles and values required to work in the Customer Service Sector. This course is designed for Unemployed candidates.
This training has been made possible thanks to Greater Manchester Combined Authority securing funding to deliver Adult Education. This qualification will support learners to develop the knowledge and skills required to work in a range of customer service environments.
Level 2 in Customer Service is made up of customer care and development units. You will learn up-to-date practices applicable to Customer Care and assistance roles, improve your practical skills and develop your knowledge in a range of Customer Service practices, including customer communications and developing customer relationships.
Who is this course for?
Unemployed candidates
Level:
Level 2
Duration:
6 weeks
Training Delivery:
Facer to Face, 1 to 1 tutor support
Classroom
Lesson Delivery:
Classroom
Course Overview:
Content Covered:
- Communicate using Customer Service language.
- Do your job in a customer-friendly way.
- Recognise and deal with customer queries, requests and problems.
- Follow the rules to deliver Customer Service.
- Deal with incoming telephone calls from customers.
- Develop customer relationships.
Benefits:
- Achieve an accredited qualification.
- One to one support from the tutor/mentor.
Entry Requirements:
- Candidates must be 19+.
- Candidates live in Bury, Oldham, Tameside or Rochdale.
- You must be committed for the full duration of the course.
- Not already enrolled on any other funded course
- Photo identification required.
- Candidates must be employed.
How to Apply:
Contact our Enrolment Team on 01706 631 417 or recruitment@rochdaletraining.co.uk to register your interest.
